Every order at our sanctuary of scents and comfort undergoes delicate quality verification before embarking on its journey to you. Embracing our artisanal approach to handcrafted lifestyle products, order processing typically requires 3-5 business days—a gentle pace that ensures each item meets our elevated standards of craftsmanship. During peak seasons, this may extend to 5-7 business days to maintain our commitment to quality. Should you need to cancel your order, we graciously accept cancellation requests within 48 hours of purchase by emailing [email protected]. Beyond this tranquil window, your order enters our careful production process and cannot be canceled, though our generous return policy offers you peaceful flexibility.
We embrace the philosophy that every return should feel as serene as our products. You may return unworn, lovingly preserved items with their original tags and packaging within 28 days of delivery—an extended period that honors the thoughtful consideration our customers deserve. For exchanges, we provide 35 days to accommodate the gentle journey of our delicate fabrics and fragrances across borders. Simply initiate your return through www.gymsharkc.com and select your preferred resolution. Please note that personalized fragrance blends and custom-crafted items marked "Final Sale" cannot be returned, as they're created specifically for your sensory journey.
To maintain the pristine quality of our aromatic creations, returned items must: (1) Remain untouched by wear, perfume, or external scents (2) Include all original packaging including our signature scented tissue and protective wraps (3) Feature intact security seals and tags. Our quality specialists conduct meticulous multi-point inspections upon receipt, ensuring each returned item still carries the essence of newness. Items that don't meet our gentle standards will be returned to you within 12 business days with a detailed condition assessment, accompanied by the cost of return shipping.
Refunds blossom within 10-12 business days after we receive your return—this extended period allows for our careful quality verification and ensures your refund experience matches the tranquility of our brand. The refund amount reflects your product purchase price, excluding original shipping fees and any return shipping charges. For payments made through PayPal or credit cards, an additional 3-5 banking days may grace the process before funds gently appear in your account, much like the gradual unfolding of a fine fragrance.
Customers gently bear return shipping costs unless the return stems from our oversight (incorrect or damaged item). We recommend using insured, tracked shipping methods—our sanctuary cannot be responsible for return packages that lose their way during transit. For exchanges exceeding $250 in value, we provide prepaid shipping labels as a gesture of our commitment to your comfort, with the understanding that unused labels will be delicately deducted from your refund amount.
Should any item arrive not radiating the perfection we intend, please report quality concerns within 10 days of delivery by emailing [email protected] with photographs or videos showcasing the issue. We'll arrange complimentary return shipping and expedite either a replacement (when available) or a complete refund including original shipping costs—a policy exception that reflects our devotion to creating flawless sensory experiences for your daily rituals.
Custom-blended fragrances and personalized items are final sale, as they're crafted exclusively for your sensory journey. For holiday season purchases (November 20 - December 31), our return window gracefully extends to January 20. Seasonal collections and limited edition items may have unique return conditions detailed at purchase. We reserve the right to gently decline returns from customers demonstrating return patterns exceeding 35% of their orders, as we believe in cultivating mindful purchasing habits.
For return authorization or policy inquiries, connect with our Customer Care Team at [email protected] (we respond within 48 hours with thoughtful attention). Please include your order number and, for damaged items, photographs that help us understand the situation. Visit www.gymsharkc.com for live chat support during our business hours, where we're always ready to guide you through our policies with the same care we put into our products.
