Every purchase made through www.gymsharkc.com represents a commitment to enhancing your daily rituals with our carefully curated collection of gentle, aromatic lifestyle products. To ensure a seamless experience, we require immediate payment through our secure encrypted checkout system that accepts major credit cards including Visa, Mastercard, and American Express, along with PayPal for your convenience. Your financial authorization must fully clear our verification process before we can begin preparing your order with the attentive care our products deserve. In those rare instances where payment validation encounters difficulties, we maintain the right to cancel the order to protect both parties, though we always strive to resolve such matters with grace and understanding. For our international patrons embracing our scented offerings across borders, please be aware that currency conversion charges may apply according to your financial institution's policies, as we want you to fully appreciate the transparent nature of our transaction process.
Following your successful checkout experience, you will receive an elegantly formatted order confirmation email delivered to the address you provided during your purchase journey. This digital document serves as your official receipt and captures all essential order elements including product descriptions, detailed pricing, and shipping particulars with the clarity and precision that reflects our brand's commitment to excellence. We gently encourage you to review this confirmation thoroughly as it establishes the harmonious agreement between you and our aromatic haven. Should you discover any inconsistencies or have second thoughts about your selection, we invite you to reach out to our dedicated customer care team at [email protected] within 24 hours of placing your order, allowing us to address any concerns with the thoughtful attention that defines our customer experience.
While we maintain sophisticated real-time inventory systems to track our delicate fragrances and lifestyle products, the artisanal nature of our collections means that certain items may occasionally become oversubscribed due to their popularity among our discerning community. In these special circumstances where demand exceeds our current stock, we will personally notify you via email within 48 hours of your purchase with gentle transparency. You then have the option to patiently await restocking (typically requiring 2-3 weeks as we ensure quality standards) or receive a complete refund processed with care and efficiency. We cannot guarantee the continuous availability of any specific scent variation, product size, or decorative element shown on our digital boutique, as each piece is subject to prior commitment until your order completes its journey through our fulfillment process and begins its voyage to your home.
Each order enters our meticulous preparation process where it typically requires 3-5 business days for careful processing before shipment, as we ensure every scented candle, textile, or self-care product is perfectly packaged to preserve its delicate qualities. During peak seasons or special promotional periods that celebrate life's beautiful moments, this thoughtful processing may extend to 5-7 business days as we maintain our quality standards. Once your curated collection begins its journey, domestic deliveries generally arrive within 7-14 business days, while international shipments embracing global destinations may require 14-21 business days depending on customs considerations. You will receive a shipping confirmation email complete with tracking details when your order departs our facility, though we must note that delays occasionally occur through carrier systems or customs procedures beyond our direct influence.
We understand that sometimes a product may not perfectly align with your expectations or sensory preferences, which is why we accept returns within 21 days of delivery for store credit or exchange. To maintain the integrity of our delicate products, returned items must remain unused, unopened where applicable, and in their original protective packaging with all labels and seals intact. Final sale items and certain aromatic accessories cannot be returned for quality assurance reasons. To initiate this process, simply email [email protected] with your order number and the reason for your return, after which our team will provide detailed instructions and, when eligible, a prepaid return label. Refunds for approved returns will be processed within 10 business days of receiving the returned merchandise back at our facility, with customers responsible for return shipping costs unless the return results from an error on our part.
All prices for our aromatic collections and lifestyle products are displayed in USD and include applicable value-added taxes where required by governing regulations. We reserve the right to adjust pricing with subtlety and transparency in response to market variations, currency fluctuations, or supplier cost changes that affect our ability to maintain quality. If you completed your order before any price modification, you will be charged the amount visible during your checkout experience. Promotional offerings and scent-inspired discounts generally cannot be combined unless specifically stated in the terms of each promotion. For our international community members, any import duties, taxes, or customs processing fees remain the customer's responsibility, as we want to maintain complete transparency about the full cost of bringing our sensory experiences to your doorstep.
For any questions regarding your purchase or our aromatic product lines, please contact our customer service representatives at [email protected]. We typically respond within 48 hours during standard business days with the attentive care that reflects our brand philosophy. When reaching out to us, please include your order number and relevant details about your inquiry to help us serve you with efficiency and understanding. Business Address: Phone:
