Our thoughtfully curated collections are produced in limited quantities to preserve the uniqueness and intimate charm of each item. Should a product become unavailable after your order is placed, we will gently inform you within 3 business days and present these tender options: (1) early access to our upcoming collection featuring similarly soothing designs, (2) a full and prompt refund, or (3) store credit enhanced with a 15% bonus to nurture your future moments of self-care. This reflects our dedication to mindful creation over mass production, ensuring every piece carries its own serene story.
All prices are lovingly displayed in USD and are final at checkout. We uphold transparent pricing that honors the delicate materials and artisanal care infused into each product. In the rare instance of a pricing discrepancy (such as a $50 aromatic diffuser listed as $5), we reserve the right to cancel the order and will notify you within 3 business days. For any inconvenience, we offer a 20% discount code as a gesture of our commitment to your peaceful shopping experience.
Each order is tenderly inspected and wrapped with care to preserve its delicate essence. Processing requires 3-5 business days to ensure every detail is perfect. During peak seasons or special launches, this may extend to 5-7 business days. You will receive serene tracking details via email once your package begins its journey. For custom or handcrafted items requiring additional time, estimated delivery windows will be softly highlighted during checkout to honor your anticipation.
We partner with refined shipping services to ensure your aromatic treasures and cozy essentials arrive in pristine condition. Domestic shipments typically unfold over 10-18 business days after processing, allowing for gentle handling. International deliveries may blossom within 18-28 business days, with all customs documentation thoughtfully prepared to prevent delays—a necessity for our global community seeking tranquil living.
We warmly accept returns within 21 days of delivery for store credit or exchange, honoring your need for comfort and satisfaction. Items must be unused, with original packaging and tags intact, to preserve their delicate nature. Return processing may take 10-14 business days after we receive your package, as each item is gently inspected to ensure quality. Final sale items, marked during purchase, are excluded to maintain the exclusive charm of certain collections.
All visual elements, including product imagery, serene lifestyle photography, and design concepts, are protected as cherished intellectual property. Unauthorized commercial use, such as replicating our designs or using images for third-party sales, is gently but firmly prohibited. We vigilantly uphold these rights to safeguard the tranquil and refined essence of our brand.
Our caring support team is available via email at [email protected] for any inquiries, infused with the same gentle spirit as our products. Response time is typically within 2-3 business days, extending to 5 days during high-volume periods. For urgent matters related to existing orders, please include your order number in the subject line to help us assist you with mindful attention. We cherish thoughtful communication that mirrors our brand's dedication to serene and meaningful interactions.
